Thank you for shopping at ValveSteam.shop. We are committed to delivering your Steam Deck and other products safely and promptly.

Order Processing

• All orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

• You will receive a confirmation email once your order is shipped, including tracking information.

Shipping Methods & Delivery Time

• We offer reliable shipping options within the United States and internationally.

• Estimated delivery times:

  • Domestic (USA): 3-7 business days

  • International: 7-15 business days (may vary depending on destination and customs)

Shipping Costs

• Shipping fees are calculated at checkout based on the destination, package weight, and shipping method chosen.

• We occasionally offer free shipping promotions — please check our website for current offers.

Order Tracking

• After your order is shipped, we will provide you with a tracking number via email so you can monitor your package status.

Customs, Duties, and Taxes

• International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

• Please check with your country’s customs office for more information.

Lost or Damaged Shipments

• If your package is lost or arrives damaged, please contact us immediately at support@valvesteam.shop so we can assist you with a resolution.

Changes or Cancellations

• Orders can be modified or cancelled within 12 hours of placement. Please contact our support team promptly to request changes.