At ValveSteam.shop, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

Returns

• You may request a return within 30 days from the date you receive your product.

• To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.

• Please contact us at support@valvesteam.shop to initiate the return process and receive instructions.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days using the original payment method.

• Shipping costs are non-refundable, and you are responsible for return shipping fees unless the product is defective or we made an error.

Defective or Damaged Items

• If you receive a defective or damaged product, please contact us immediately with photos and a description of the issue.

• We will arrange for a replacement or full refund at no additional cost to you.

Cancellations

• Orders can be cancelled within 12 hours of placement. After this window, we may have already processed your order.

How to Contact Us

For any return or refund requests, please email:
support@valvesteam.shop

We are committed to making your shopping experience worry-free and appreciate your trust in ValveSteam.shop.